Refund policy

The Essence of Intimacy & Hygiene

At Avelisse, our pieces are more than just garments—they are intimate art. To ensure the absolute hygiene and safety of our global community, we adhere to a strict policy:

• Unopened Items: Returns are accepted within 14 days of delivery only if the item remains in its original, vacuum-sealed, and untampered packaging with all tags attached.

• Intimate Wear: For hygiene reasons, pieces that have been tried on or removed from their protective seal are strictly non-returnable and non-exchangeable.

• Quality Guarantee: If you receive a piece with a rare artisanal flaw, please contact us within 48 hours with visual evidence. We will prioritize your replacement to restore perfection.

Your trust is our most sacred fabric.